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Cancellation and COVID Policy

Cancellation policy

Full payment is required at the time you make the reservation. If you cancel your reservation more than 30 days in advance of the date of the reservation, you will receive a refund of 40% of the amount you paid. Cancellations made less than 30 days in advance of the date of the reservation will not receive any refund. Therefore, please be sure about the dates and amount of people you are booking for. If you are not sure, do not call to make a reservation until you have confirmed dates and people. You cannot change dates once you make a reservation without losing your deposit or full payment. Unfortunately we cannot give refunds, rainchecks or cancellations if a pass is closed (rarely happens). As long as one way in is open to Silverton, you must ski on your reserved day. Best to arrive the night before to be safe.

Guided/ Unguided Pandemic Policy

90 Days or More
Notwithstanding the foregoing refund policy, in the event a COVID, other pandemic or public health emergency is declared 90 days or more in advance of your scheduled ski day, AND a governmental order issued 90 days or more in advance either specifically prohibits your travel to Silverton, CO for the specific dates of your ski day with us or bars us from operating specifically during your reserved ski days with us, we will issue a 100% refund.

Within 90 Days
In the event such orders are issued within 90 days of your scheduled trip, no COVID, Pandemic or other Public Health Emergency refunds will be issued; however, a 100% credit of amounts you have paid at the time of your reservation will be applied to a similar trip the following season.

Heli Skiing and Private Mountain Pandemic Policy

90 Days or More
Notwithstanding the foregoing refund policy, in the event a COVID, other pandemic or public health emergency is declared 90 days or more in advance of your scheduled ski day, AND a governmental order issued 90 days or more in advance either specifically prohibits your travel to Silverton, CO for the specific dates of your ski day with us or bars us from operating specifically during your reserved ski days with us, we will issue a 100% refund.

Within 90 Days
Due to the high costs of having the helicopter or private mountain reserved well in advance of your scheduled day, in the event such orders are issued within 90 days of your scheduled trip, no COVID, Pandemic or other Public Health Emergency refunds will be issued, unless such orders prohibit us from operating during your scheduled dates; however, a 100% credit of amounts you have paid at the time of your reservation will be applied to a similar trip the following season if we are open and operational but a governmental order specifically prohibits your travel to Silverton, CO for the specific dates of your ski day with us.

Heli Credits and Refunds
If we need to cancel a portion of your heli day once underway you will be credited for the amount of runs you did not obtain. For example, if you only skied 4 out of 6 heli runs, you would have a 2 run credit on file for a future day to be used during the current operating season, or the following- subject to price increase. *If your party moving at a slower than normal pace and gets a reduced amount of  this is runs, this policy will not apply.