Cancellation and COVID Policy

Cancellation policy

Full payment is required at the time you make the reservation. If you cancel your reservation more than 30 days in advance of the date of the reservation, you will receive a refund of 40% of the amount you paid. Cancellations made less than 30 days in advance of the date of the reservation will not receive any refund. Therefore, please be sure about the dates and amount of people you are booking for. If you are not sure, do not call to make a reservation until you have confirmed dates and people. You cannot change dates once you make a reservation without losing your deposit or full payment. Unfortunately we cannot give refunds, rainchecks or cancellations if one of the mountain passes is fully closed (rarely happens). As long as one route in is open to Silverton during your ski day, you must ski on your reserved day. Best to arrive the night before to be safe. Temporary spot closures are common and don’t qualify as a pass closure, so be sure to check with CDOT for the details before traveling.

Guided/ Unguided Pandemic Policy

90 Days or More
Notwithstanding the foregoing refund policy, in the event a COVID, other pandemic or public health emergency is declared 90 days or more in advance of your scheduled ski day, AND a governmental order issued 90 days or more in advance either specifically prohibits your travel to Silverton, CO for the specific dates of your ski day with us or bars us from operating specifically during your reserved ski days with us, we will issue a 100% refund.

Within 90 Days
In the event such orders are issued within 90 days of your scheduled trip, no COVID, Pandemic or other Public Health Emergency refunds will be issued; however, a 100% credit of amounts you have paid at the time of your reservation will be applied to a similar trip the following season.

Heli Skiing and Private Mountain Pandemic Policy

Within 90 Days
Due to the high costs of having the helicopter or private mountain reserved well in advance of your scheduled day, in the event such orders are issued within 90 days of your scheduled trip, no COVID, Pandemic or other Public Health Emergency refunds will be issued, unless such orders prohibit us from operating during your scheduled dates; however, a 100% credit of amounts you have paid at the time of your reservation will be applied to a similar trip the following season if we are open and operational but a governmental order specifically prohibits your travel to Silverton, CO for the specific dates of your ski day with us.

Heli Credits and Refunds
If we need to cancel a portion of your heli day once underway you will be credited for the amount of runs you did not obtain. For example, if you only skied 4 out of 6 heli runs, you would have a 2 run credit on file for a future day to be used during the current operating season, or the following- subject to price increase. *If your party is moving at a slower than normal pace and gets a reduced amount of runs due to pace, this policy will not apply.

No Heli Refunds Unless We Do Not Fly
If you get hurt, sick or choose to not partake in your heli day for any reason you will not receive a refund or credit. If you require a special heli flight for a medical evacuation or for any other reason you will be charged an extra fee to cover the additional flight costs, or it may be deducted from the hobbs time paid.

Weather Policy
You need to be at the base area at your specified “call time.” If you arrive late or leave before 4:30 PMyou are not entitled to any credits. If there is a weather delay, we need you to stay available at the ski area until 12 PM on your scheduled heli day standing by. If we cannot provide you with any heli runs on your booked heli day because we cancel due to wind, non-flyable weather, or for any reason for which we decide to cancel, you will get a full refund for your heli reservation. This is the only instance in which you will receive a full refund.

Chairlift Accessed Backup Skiing
Silverton has chairlift accessed backup skiing available (on a day the lift is open to the public). There is no charge to ski with a guided group from the chairlift while you are on a heli weather hold. However, if you elect to ski with a guided group from the chairlift because the heli has been cancelled you will be charged the daily guided ski price for your lift served ski day. If your heli day is cancelled, (after your run credits are issued) you may elect to purchase a day of Guided Skiing at the current ticket price.